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| To enter our free financial information center |
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| Your Legal Rights |
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Federal law protects your rights as a credit consumer. The information in this section
contains a brief description of your general legal rights. For additional information on your legal rights,
visit the United States Federal Trade Commission (FTC) web site at www.ftc.gov.
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Fair Credit Billing Act
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This Act requires your credit company to provide prompt correction of credit and charge billing errors.
However, there are certain things you must do to protect your rights.
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If you find an error on your bill, you should write a letter to the credit card company's customer
service department right away. Your letter must reach the credit card company within 60 days
after the bill was mailed. In your letter include your name, card number, and the amount involved.
Briefly describe the error. Make sure to also include a copy of the bill and any receipts. Keep your originals.
Also, keep a copy of your letter.
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Within 30 days, the credit card company must acknowledge your letter or correct the error.
If the credit card company disagrees with you, it must write bank within 90 days (or two billing cycles,
whichever is less). During this time, the credit card company can't report the disputed amount to a
credit bureau as overdue. If your claim is confirmed, any interest charged on the disputed amount must be dropped.
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